Refunds and cancellations.

LIFT includes the guided video and downloadable PDF in one $11.11 purchase. You may request a refund within 14 days of purchase by emailing shannon@hwlbysmd.com from the address used for checkout.

When a full refund is issued, access to the LIFT video and PDF is removed. If a partial refund is separately agreed, LIFT access remains unless the written agreement says otherwise.

No appointment payment is collected when you request or confirm a time, so an ordinary cancellation does not create a refund. Please give at least 24 hours' notice if you need to cancel or reschedule.

A late-cancellation or no-show charge may apply only when that term was disclosed in the booking confirmation or separately agreed. If Shannon accepted a separate deposit or advance payment for a custom arrangement, its written terms determine whether it is refundable.

Shannon arranges payment after the appointment is complete. If you have a concern about a completed service or its payment request, contact HWL by SMD promptly so it can be reviewed directly and in light of any rights that apply.

Retreat cancellation terms vary by contract. The terms in the signed retreat agreement govern deposits, travel, lodging, rescheduling, and cancellation.

This policy explains the current HWL by SMD approach in plain language. It does not limit any consumer rights or remedies that cannot be waived under applicable law.